Find, install, and uninstall applications from the Microsoft Store.Notifications are usually only given away for permanent bans, not temporary ones. If your account is currently affected by a ban, you might or might not receive a warning (email or notification) that the restriction has been imposed. Source: us. Investigate if the issue is caused by a temporary banĪccording to some affected users that we’re also seeing the ‘ Failed to get token from Xbox‘ error each time they opened the game from their Xbox console, this problem can also be directly related to a temporary ban that your PUBG account is affected by. On the other hand, if the investigations you performed above didn’t reveal an underlying server issue, move down to the next potential fix below.

If this scenario is applicable, the only thing you can do is wait patiently until the problem is fixed by the development team. In case all signs point towards an underlying server issue, you can conclude that the problem is entirely beyond your control. If the status page currently reports some server issues in the geographical area you are located in or an issue with Xbox Live, you should also check the PUBG status page on DownDetector to see if other users in your area are currently experiencing the same kind of issues.

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You can check if account verification and matchmaking is affected in your area by visiting the official status page of PUBG. If the confirmation token doesn’t come, it’s most commonly related to a maintenance or server outage issue that the PUBG Corporation team is working to resolve. If this confirmation doesn’t come, you can expect to see this error code while you wait to be signed in. Most of the time, you can expect to see this issue due to an authentication token that your Xbox expects from the PUBG servers in order to confirm that your account is legitimate.

Investigate if the issue is caused by a temporary ban.

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